Teddy Out-Ready: Incredible How TELUS Says Thank You to Their Customers #ActsOfCaring

Friday, June 27, 2014

Incredible How TELUS Says Thank You to Their Customers #ActsOfCaring

As customers we all love brands which appreciate our time and money. We love when companies can be easily reached and understand our needs, ready to change the rules or give a little bit extra only because we are their customers. When a company puts customers first and goes far and beyond to provide great service, this spreads immediately across the media; shared with family, friends and the community.

Glad to see that TELUS puts so much effort to build good relationships with their customers and make them stronger. I have seen many customer appreciation campaigns during my career but I am very impressed with TELUS Grand Gestures initiative. You definitely would love to check this video to know what TELUS prepared for one of their customers, and the most amazing thing it can be anyone of us, you or me at her place.


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While it was easy to simply text “Thank you” or shoot an e-mail, TELUS decided to do it in person. The company arranged a big surprise to Ramona to thank her for being such a loyal customer for almost 20 years. Her dream to ride on an aerial plane came true, thanks to TELUS.

This video made me cry and feel happy at the same time. Thinking of how I would spend my Dream Day, I was more than excited to meet Canadian Olympic Hockey Team with some training and games involved. And I had a strange feeling that it will happen one day, TELUS showed that wishes come true.

Ramona’s surprise was just the beginning of what TELUS prepared for their customers. The company Care-a-Van team is rolling into town this week with a host of events and activities that will be taking place all week long to specially thank TELUS local customers and the Guelph community.
  • TELUS is literally performing everyday acts of caring all over the Guelph community throughout the week. As part of this, they are donating $5 to the Guelph Children's Foundation for every use of #ActsOfCaring. 
  • They are going door to door to the homes of TELUS top 100 customers to thank them personally with a care package - a small token of appreciation. 
  • TELUS is hosting a free BBQ lunch for top 1000 customers and their families at the local TELUS store.
The company will be presenting a cheque to the Guelph Children's Foundation in the amount of $5000 - in response to all the uses of #ActsOfCaring. Member of TELUS Board of Directors, Donald Woodley will join the celebration to present the cheque.

After seeing how TELUS gives back to the community, how you would like to be recognized by a company? If you have a chance to choose your dream day, what it would be? Whatever it is, even the craziest one, please share, I would love to know!

Disclosure: I am part of the TELUS Grand Gestures Campaign and I receive special perks as part of my affiliation with this campaign. The opinions on this blog are my own.

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